Help & contact

Support

Help with your account, access, or subscription.

Contact

Email [email protected] from the email linked to your account. Include the page, what went wrong, and any error message. Do not send passwords or full card details.

Friends & Family invitations

Your three calendar months begin when you claim the invitation. No card is required and you will not be billed when access ends. Your progress stays saved. Ask the person who invited you if you need an extension.

Paid subscriptions and trials

A paid subscription requires a separate Stripe Managed Payments checkout. Stripe acts as merchant of record for eligible purchases and shows the price, taxes, trial end, and renewal terms before you confirm. If you choose a subscription trial, it becomes paid unless canceled. Creating a Google sign-in account or claiming Friends & Family access does not start paid billing.

Cancel or manage billing

Open Settings → Account → Manage subscription in the app. Cancel before the renewal or trial deadline to avoid the next charge. If you cannot cancel or have a billing problem, email support.

Privacy and deletion requests

To deactivate, open Settings → Account. First cancel any subscription renewal through Manage subscription; users without a subscription can deactivate directly. Deactivation blocks access while keeping your progress saved. Sign in with Google to explicitly reactivate; this does not restart subscription renewal. For permanent deletion, email [email protected] from your account email. You can request deletion without canceling or deactivating first. See the privacy notice for details.