The details

Privacy

Last updated: 29 October 2026. This notice covers the Levitutor website and Spanish learning app, including visits without an account, complimentary access, and paid subscriptions. The same privacy practices apply whether or not you pay.

Who handles your information

Levitutor uses the information below to provide the service. Contact [email protected] with privacy questions or requests.

Visiting the website and signing in

You can read the public website, FAQ, Terms, and this notice without signing in. Visiting still involves processing technical information, such as your IP address and browser request details, to deliver pages and operate the hosting infrastructure.

Account, sessions, and service records

Google sign-in provides a verified account identifier and email address. We store account details, sign-in activity (including the email address, time, and sign-in outcome), and server-side sessions. A verified Google sign-in can create a sign-in record even if local account creation fails. We also record the first time you agree to each version of the Terms, linked to your account. Essential cookies keep you signed in, secure the sign-in flow, and remember preferences; browser storage can remember learning interface preferences. Service and security records can include request times, technical errors, and device or network information processed by the hosting infrastructure.

Google sign-in is needed to create and access a learner account. Optional writing and microphone features require the content you choose to submit; you can leave those features unused. Payment details are needed only if you choose paid checkout.

Your learning content

We store answers, submitted writing, corrections, review history, practice activity, settings, and progress to provide and personalise learning. When you use recording or audio features, the relevant audio may be processed for transcription and stored as private media linked to your account. The browser asks for microphone permission before recording. Feedback you submit and sign-in records can be reviewed by authorised administrators for support and service operation.

AI and service providers

AI features send the text, audio, and relevant learning context needed for a request to external AI services. The current integrations include Mistral AI for learning feedback and transcription and OpenAI for generation features where used. Avoid submitting sensitive personal information in exercises or recordings. These providers process submitted information under their applicable service terms and privacy arrangements; this notice does not promise that all provider data is immediately deleted or excluded from model training.

Google handles authentication; Stripe handles checkout and billing, including acting through its Managed Payments service as merchant of record for eligible purchases; hosting and database services support the app; DigitalOcean Spaces supports storage of private media and learning assets. Providers receive information needed to perform their service. Information may be processed in countries other than where you live. Applicable transfer arrangements depend on the providers and regions used.

Cookies and browser storage

The app uses a short-lived cookie to secure Google sign-in and a session cookie to keep you signed in. The sign-in flow expires after ten minutes; a session expires after 30 days unless ended earlier. Expiry ends access through that session; it does not mean the related database record has been deleted. Browser storage also remembers preferences such as language and audio settings. Clearing cookies or site data can sign you out or reset those preferences; it does not delete your account or cancel billing.

Billing and complimentary access

Starting a paid subscription is a separate checkout step. Stripe collects payment, billing, and transaction information directly. Through Stripe Managed Payments, Stripe’s Managed Payments service acts as merchant of record for eligible purchases and handles payment collection, receipts, transaction support, and applicable indirect-tax administration in covered jurisdictions. Levitutor stores customer and subscription identifiers, subscription status, and billing-event records, rather than your full payment-card number. See Stripe’s privacy policy. A subscription trial, when offered at checkout, can renew into paid access unless canceled.

Friends & Family invitations grant three calendar months of access from redemption, without a payment card or automatic billing. We record who created and claimed an invitation, its expiry, and administrator changes to that expiry. Signing in or claiming complimentary access does not create a paid subscription.

Why we use this information

We use account and learning information to provide the service you request, administer access, and respond to support requests. Service records help keep the app secure, diagnose faults, and prevent misuse. Billing records support payment administration and any applicable accounting or legal obligations. Where applicable law requires a legal basis, account access and requested learning features rely on performing our agreement with you; security, fault diagnosis, and misuse prevention rely on our legitimate interests in operating a secure and reliable service; and legally required payment and accounting records rely on compliance with legal obligations. Agreeing to the Terms acknowledges the service agreement; it is not blanket consent to unrelated uses of your personal information.

Retention and deletion

Settings → Account offers account deactivation. First cancel any subscription renewal through Manage subscription; we verify this with Stripe before deactivating. Users without a subscription can deactivate directly. Deactivation ends app access and signs out existing sessions on all devices, while keeping your account and learning progress saved. Signing in with Google lets you explicitly reactivate; reactivation does not restart subscription renewal or extend complimentary access. Deactivation does not erase your data or issue a refund.

Expiry of a complimentary grant, cancellation, or a failed payment does not automatically delete your account or progress after 30 days. Learning information is kept to support your account and allow you to resume. Account and learning records remain associated with your account until deletion is requested and handled, unless another applicable obligation requires retention. Sign-in, support, billing, invitation, and Terms-agreement records serve different security, support, contractual, and legal purposes. We do not currently specify a fixed automatic deletion period for those records. Session expiry is separate from deletion of stored records.

To request permanent account deletion, contact [email protected] from your account email. You can request deletion whether your account is active or deactivated; prior cancellation or deactivation is not required to submit a request. We may verify your identity. Requests are handled under applicable law; information needed for legal obligations, disputes, or security may need to be retained. Backup copies and provider-held records may have separate retention cycles. Deletion requests include reviewing and closing any ongoing billing as needed; contact support if you cannot cancel through Settings → Account → Manage subscription.

Your choices and rights

You can stop recording, change browser microphone permissions, and ask us about access, correction, export, or deletion of your information. Depending on your location, you may also have rights to restrict or object to processing, withdraw consent where processing relies on it, or complain to your local data-protection authority. Email [email protected] to make a request.

Age and privacy

The service is intended for people aged 13 or older, as explained in the Terms. If you believe a child below that age has provided personal information, contact us so we can investigate and handle removal. A parent’s agreement to the Terms does not replace any additional protections required by local law.

Changes to this notice

We update this notice when the service or its information handling changes. The date above identifies the current version.